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Prescription Approval Policy

Learn how prescriptions are reviewed, what may be approved, what may cause delays, and what is required before an order can move forward.

Licensed U.S. Providers
Clinical Authenticity Review
HIPAA Compliant Security

What Is Reviewed

Every prescription is reviewed by our pharmacy team for clinical accuracy and validity.

What Must Match

Medication, strength, and quantity must match your placed order exactly.

What Can Delay

Missing info, expired dates, or illegible prescriber details can cause delays.

Approval Requirements At A Glance

To ensure patient safety and regulatory compliance, all orders require a valid prescription that meets the following core criteria:

U.S. Licensed

Provider licensed in the U.S.

Date Valid

Issued within last 12 months.

Complete Info

Required medication details.

Patient Match

Matches customer account.

Authorized

Valid prescriber signature.

What Your Prescription Must Include

For an efficient review, please ensure your document contains all the following elements:

  • Patient name
  • Date issued
  • Prescriber name
  • Medication name
  • Strength
  • Dosage form
  • Directions
  • Quantity
  • Refills
  • Signature
  • What We Do Not Approve

    We cannot process orders for prescriptions that fall into these categories:

    • Prescriptions for controlled substances
    • Expired prescriptions (older than 12 months)
    • Prescriptions from non-U.S. providers
    • Heavily redacted or altered documents
    • Screenshots from online portals

    Matching Your Order To Your Prescription

    Your order must match the prescription details exactly.

    Medication Name
    Strength
    Dosage Form
    Quantity

    How Prescription Review Works

    1

    Prescription Submitted

    2

    Reviewed for Clarity

    3

    Compared to Order

    4

    Verified if Needed

    5

    Approved Before Fulfillment

    How To Submit Your Prescription

    Checkout Upload

    Upload a photo or PDF during checkout.

    Upload Page

    Use our dedicated upload portal.

    Email Submission

    Send to info@canadadrugs.online.

    Clinic Transfer

    Our pharmacists contact your clinic.

    Pharmacy Transfer

    Transfer from another pharmacy.

    Common Reasons For Delay Or Decline

    Illegible Document

    The photo or scan is too blurry to read safely.

    Missing Date

    No issue date present on the prescription.

    Quantity Mismatch

    Ordered quantity exceeds prescription refills.

    What Happens If Your Prescription Is Not Approved?

    Ensuring patient safety is our priority. If your prescription review raises any concerns, our pharmacy team will guide you through the next steps:

    Provider Outreach

    We'll contact your clinic directly for missing details or clarification.

    Request For A Clearer Image

    We may request a higher-resolution scan of your hard copy document.

    Order Review

    Our team will help adjust your order to match the prescription specifics.

    Need Help With Prescription Submission?

    If you have questions about this policy or need help submitting a prescription, our patient support team is here to help.

    Contact Support